Returns
Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The Buyer’s full name, address, contact number and email address must be included with the returned items to enable the Seller to process the return. The Buyer must include details of the reason(s) for the return and whether a replacement or refund is required.
To complete your return, we also require a receipt or proof of purchase.
The Buyer will make all necessary arrangements for the return of the Goods to the Seller including the cost of carriage. The Seller recommends using an insured, tracked delivery service as The Buyer will be liable for the cost of the goods if lost or damaged in transit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ikorn.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are damaged or in a non acceptable state. If you need to exchange it for the same item, send us an email at info@ikorn.co.uk and send your item to: Ikorn Popcorn, 3 Arlington Court, Whittle Way, Stevenage, Hertfordshire, SG12FS. United Kingdom.
Shipping
To return your product, you should mail your product to: Ikorn Popcorn, 3 Arlington Court, Whittle Way, Stevenage, Hertfordshire, SG12FS. United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The Buyer’s full name, address, contact number and email address must be included with the returned items to enable the Seller to process the return. The Buyer must include details of the reason(s) for the return and whether a replacement or refund is required.
To complete your return, we also require a receipt or proof of purchase.
The Buyer will make all necessary arrangements for the return of the Goods to the Seller including the cost of carriage. The Seller recommends using an insured, tracked delivery service as The Buyer will be liable for the cost of the goods if lost or damaged in transit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ikorn.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are damaged or in a non acceptable state. If you need to exchange it for the same item, send us an email at info@ikorn.co.uk and send your item to: Ikorn Popcorn, 3 Arlington Court, Whittle Way, Stevenage, Hertfordshire, SG12FS. United Kingdom.
Shipping
To return your product, you should mail your product to: Ikorn Popcorn, 3 Arlington Court, Whittle Way, Stevenage, Hertfordshire, SG12FS. United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.